Announcement: Size Exchange Service Now Available

Dear Customers,


Starting today, SERPENTINA will offer an exchange service.

Please note that there are conditions for exchanges, so please review the details below.
We will continue to do our best to ensure you can choose our clothing with peace of mind.

Thank you for your continued support of SERPENTINA.

【SERPENTINA Product Size Exchange Policy】

 We accept exchanges for a different size of the same item.
If the item is sold out or the desired size is unavailable for exchange, we will process it as a return.
・Refunds cover the product price only.
・If a coupon was used, we will issue a coupon of equivalent value.
・Please understand that time-limited coupons (e.g., free shipping) cannot be reissued.
We strive every day to offer you the very best, and we hope you look forward to finding your next favorite item.

<How to Request a Size Exchange>
1. Please contact us by email within 7 days of receiving the product.
2. We will typically reply within 2–3 business days.
3. If you do not receive a reply, we apologize for the inconvenience, but please send your request again.
4. We will confirm that the conditions have been met.
5. If there are no issues with the conditions, we will provide you with return shipping instructions.
6. After receiving the returned item, we will inspect its condition based on the requirements. If there are no issues, we will arrange to ship the replacement. 　
*Exchanges are limited to one per item. Please note in advance that we cannot accept returns if the received product is different from what you expected or if the size is still not right.

◇Regarding the Conditions in Step 4◇ 　
・The customer pays for return shipping. 　
・Items must be tried on indoors only. 　
・Items must not have strong odors or stains (including pet hair, etc.). 　
・Items must not be damaged due to improper storage. 　
・Items must not have been washed. 　
・Tags must not have been removed (tags bearing the brand logo). 　
→If the cord has been detached, please include it with the return.

【Important Notes】 　
Items that cannot be exchanged: 　　
1. Sale items, outlet products, and items not eligible for size exchange. 　　
2. Items purchased at pop-up shops (including fitting pop-ups).　　
3. Items that have stains, odors, etc., from trying them on. 　　
4. Items that have been altered, washed, or dry-cleaned. 　　
5. Items with detached labels or accessories. 　　
6. Items judged to have been used for purposes other than trying them on. 　　
7. Items for which contact or return shipping was not made within the specified time frame after delivery.
*Exchanges for different colors are not accepted.