Notice of Early Summer Sale
ăˇă§ă˘ăă
Our Early Summer Sale, offering up to 30% off, will begin on Friday, July 11, at 12:00 PMđš
This sale is highly anticipated every year, so please be sure to join usâ¨
ăSale Detailsă
Dates: Friday, July 11, 12:00 PM â Monday, July 14, 12:00 PM
Eligible Brands: CINEMATIQ / Enchanted Corset / SERPENTINA / Juwan
ăăăăăăă*Some items are excluded.
âView eligible items hereâ
https://serpentina.jp/collections/early-summer-sale
ăImportant Notesă
â Please note that as each item is packaged by hand, shipping may be significantly delayed.
âĄPlease note that the "Size Exchange Service" does not apply to sale items.
â˘We have been receiving many incorrect shipping addresses. In particular, we have received an increasing number of inquiries from customers who have recently moved or whose Apple Pay registration information is outdated. Please check your address in advance, as we may not be able to retrieve or refund items delivered to the wrong address.
âŁItems may sell out while you are contacting us. We cannot hold items, and please understand that inquiries are handled in the order they are received.
Â
ăFrequently Asked Questionsă
â I entered the wrong shipping address.
ăâPlease contact our customer service immediately with your corrected address.
âĄI placed separate orders and would like them shipped together.
ăâWe do not offer combined shipping. Please be sure to purchase them together.
â˘I purchased it together with a pre-order item.
ăâIf you purchase a pre-order item and a regular item together, they will be shipped together to match the pre-order item's shipping schedule. If you would like the regular item shipped sooner, please be sure to place separate orders.
âŁI placed my order before the sale started and would like to cancel it.
ăâWe cannot accept cancellations due to customer convenience. Please check the price change before purchasing between 12:00 PM on March 7 and the end of the sale.
â¤I haven't received my order confirmation email.
ăâDOCOMO users, please use a free email address if possible. Due to system issues, automatic emails sent to DOCOMO addresses are being blocked. As a result, we are unable to deliver order confirmation emails. We apologize for the inconvenience and thank you for your cooperation.
Contact Us: https://pinupcloset.shop/pages/contact