User Guide
About Orders
■For First-Time Customers
To shop on this site, you must first register for membership. After agreeing to the "Terms of Use," you will be registered as a member, and a
You can log in using the password you created.
※If you use "Apple Pay" or "Pay Later (Paidy)," you may be able to purchase an item even if the stock is listed as 0. This is because these payment methods are separate from our existing payment system, and purchases may be possible depending on the timing of adding the item to your cart and checking out.
Please note that we may contact customers individually if they are able to purchase an out-of-stock item.
※We cannot deliver items if your registered information (such as your "name" and "address") is incorrect. If delivery is not possible, your order will be canceled, so please be sure to register your official name and address.
■About Delivery Notes and Receipts
To protect the natural environment and safeguard personal information,we do not include paper delivery notes in our packages.Please download your delivery note from your order history in My Page.
We will also attach links to your delivery note and receipt in the "Order Confirmation Email" sent by our store.
Please check your spam folder and ensure that your email settings allow you to receive emails from our domain.
※Please note that we do not provide handwritten receipts.
About the Ordering Process
■You can place an order by following these steps:
②Select the item and add it to your cart
③Select "View Cart," then select [Proceed to Purchase]
④Enter your shipping address and select [Proceed to Select Shipping Method]
⑤Select your shipping method and select "Proceed to Payment"
⑥Enter your payment information, select your billing address (or enter it if it is different from your shipping address), and select "Pay Now" to complete your order
An <Order Confirmation Email> will also be sent to your registered email address.
About Payment
■Payment Methods
You can pay using any of the following methods at our online store.
【Credit Card Payment】
・Accepted credit cards
VISA / MASTER / JCB / AMEX
Credit card payments are processed immediately.
The payment withdrawal date depends on your credit card's billing cycle and your agreement details.
About Returns and Exchanges
■If a defective item or an item different from what you ordered arrives
We will exchange it for a new item.
Although we take every precaution when handling products, if any of the items delivered are defective, they can be exchanged or returned.
If you wish to exchange or return an item, please contact us via the [Contact Us] section of our site within 7 days of its arrival.
We may not be able to accommodate your request if you do not contact us.
We will send you an email with instructions for returning the item. Please follow the instructions in the email and return the item with prepaid shipping.
We will ship a replacement as soon as we have confirmed that the item has been returned.
※If a replacement item is unfortunately unavailable, we may issue a refund for the amount you paid.
Please note that we cannot accept returns or exchanges in the following cases:
・Opened or used items
・Items for which the delivery note has been lost
・Items that have become dirty or damaged while in your possession
・Items returned in a condition significantly different from when they were delivered (including the box and accessories)
・Items purchased in-store
■About Shipping Fees for Returns and Exchanges
If there is a defect in the item delivered, we will cover the shipping costs for both returning the item and shipping the replacement.
Returns and exchanges for personal reasons are generally not accepted.
■About the Exchange Service
We accept exchanges for a different size of the same item.
If the item is sold out or the desired size is unavailable, we will accept it as a return (at your expense).
・The refund will cover the item price only.
・If a coupon was used, we will issue a coupon of equivalent value.
・Please note that limited-time coupons (such as free shipping) cannot be reissued.
We strive every day to offer you the best products, and we hope you look forward to your next favorite item
<How to Exchange Sizes>
1. Please contact us by email within 7 days of the item's arrival.
2. We will usually reply within 2–3 business days.
3. If we do not receive a reply, please resend your email. 4. We will confirm the conditions.
5. If the conditions are acceptable, we will provide the return address.
6. After the item is returned, we will inspect its condition based on the conditions and arrange to ship a replacement if there are no issues.
※Exchanges are limited to one per item, so please note that we cannot accept returns or exchanges if the item is different from what you expected or if the size is still incorrect.
◇About the Conditions in Step 4◇
・Return shipping at your expense
・Tried on indoors only
・Free from strong scents or stains (including pet hair)
・Free from damage caused by storage
・Unwashed
・Tags not removed (tags with the brand logo)
→If the cord is removed, please include it with the return
【Important Notes】
Items that cannot be exchanged
1. Sale items, outlet items, and items not eligible for size exchanges
2. Items purchased at a pop-up shop
3. Items that become dirty or odorous during trying on
4. Items that have been altered, washed, or dry-cleaned
5. Items with removed labels or accessories
6. Items judged to have been used for purposes other than trying on
7. Items for which you did not contact us or return them within the specified period after arrival
※We do not accept color exchanges.
For Those Who Do Not Receive Emails
■For Those Using a PC Email Address
Your email service may identify our emails as spam, preventing them from reaching you. In this case, please check your spam folder or configure your email service to allow emails from the following domain.
@xxxxxxxx.co.jp
For Yahoo! Mail users, please refer here＞＞
For Gmail users, please refer here＞＞
■For Those Using a Mobile or Smartphone Email Address
Due to the security settings of carriers such as docomo, au, and SoftBank, our emails may be blocked as unauthorized or spam. If you have also configured domain-specific reception settings to prevent spam, our emails may not reach you correctly.
Please configure your settings to allow emails from the following domain.
@xxxxxxxx.co.jp
※We have occasionally received reports of emails not reaching customers using ezweb email.
If emails sent from our online store do not reach your au phone, it may be due to your au phone's spam filter settings.
If your au phone's spam filter settings include "spoofing prevention," even harmless emails such as newsletters and order confirmation emails may be identified as spoofed and blocked. Please check your settings.
【How to Allow Emails from a Specific Domain】For Smartphones
■Docomo
1. Email app
2. Email settings
3. Docomo email settings site
4. Authentication screen (password required; default is "0000")
5. Allow/block settings
6. Add "@xxxxxxxx.co.jp" to the list of email addresses to receive
■au
1. Email icon
2. E-mail settings
3. Change address/Other settings
4. Spam filter settings/confirmation
5. Enter PIN
6. Select "Enabled" in the reception list settings
7. Enter "@xxxxxxxx.co.jp" and select the matching range
8. Select "Change," then select "OK"
■SoftBank
1. My Softbank
2. Select "E-mail (i)" in email settings
3. Select "Next" in "Spam block settings"
4. Select "Change" in "Allow list"
5. Select "Use," then select "Next"
6. Register "@xxxxxxxx.co.jp", select the matching method, and select "Next"
7. Select "Register," then select "OK"
【How to Allow Emails from a Specific Domain】For Mobile Phones
■Docomo
1. i-menu
2. Customer support
3. Various settings
4. Email settings
5. Details/Unlock settings
6. Authentication screen (password required; default is "0000")
7. Select "Settings" in the allow/block settings, then select "Next"
8. Add "@xxxxxxxx.co.jp" to the reception settings
■au
1.✉ Email icon
2. E-mail settings
3. Email filter
4. Spam filter
5. Confirm settings
6. Enter PIN
7. Set the allowed reception list
8. Add "@xxxxxxxx.co.jp"
■SoftBank
1. Y Menu
2. Settings/Applications
3. Email settings
4. Email settings (address, spam, etc.)
5. Spam block settings
6. Individual settings
7. Allow/block settings
8. Select "Set allowed reception list"
9. Select "Set" and add "@xxxxxxxx.co.jp"
■Other Inquiries
For other inquiries regarding e-commerce, please contact us here
E-mail: ec@xxxxxxxx.co.jp