Summer Sale Announcement🌹

Thank you very much for your continued patronage of our products.

As a token of our gratitude, we will be holding our annual fiscal year-end sale this year too🌹
Up to 30% OFF✨

Don't miss out on this opportunity!

Sale items will be announced one by one.

【SUMMER SALE】
6/26(Fri) 17:00~6/30(Tue) 18:00

【Eligible Brands】
Enchanted Corset / CINEMATIQ / SERPENTINA

【SALE Items】
https://serpentina.jp/collections/summer-sale
※Items may sell out before the sale begins. Thank you for your understanding.

▼Notes

①Please note that each item is packaged by hand, so shipping may be significantly delayed.

②Please note that the CINEMATIQ / SERPENTINA "Size Exchange Service" does not apply to SALE items.

③We have been receiving many incorrect shipping addresses. In particular, we have received an increasing number of inquiries from customers who have moved or have outdated information registered with Apple Pay. Please check your address in advance, as we may not be able to retrieve or refund items delivered to the wrong address.

④Items may sell out while you are contacting us. We cannot hold items, and please understand that inquiries are handled in the order they are received.


⑤Due to the large volume of orders, shipping may take some time.
We plan to ship within approximately 3 weeks from the order date,
but delivery dates may vary due to courier circumstances, etc.
Thank you for your understanding.

 

▼Frequently Asked Questions

①I entered the wrong shipping address.
　→Please contact our customer service immediately with your corrected address.

②I purchased them separately, so I would like them shipped together.
　→We do not offer combined shipping. Please be sure to purchase them together.

③I purchased it together with a pre-order item.
　→If you purchase a pre-order item and a regular item together, they will be shipped together to match the shipping timing of the pre-order item. If you would like the regular item delivered sooner, please be sure to place separate orders.

④I placed my order before the sale started and would like to cancel it.
　→We do not accept cancellations due to customer convenience. Please check the price change from 12:00 on March 13 and before purchasing.

⑤I haven't received an order confirmation email.
　→DOCOMO users, we recommend using a free email address. Due to system issues, automatic emails sent to DOCOMO addresses are being blocked. Therefore, we cannot deliver the order completion email. We apologize for the inconvenience and thank you for your cooperation.

Contact: https://serpentina.jp/pages/contact